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ny of you might recognise this scena< Sujet précédent  Sujet suivant >
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Inscrit(e) le: 09/09/2019
Posté le 11/12/2019 08:33  
ny of you might recognise this scena
Make sure your instructions are written for your audience Gary Sanchez Womens Jersey , not your organization.

People who buy products need to know how to assembleinstalluse the product as easily as possible. And because many people are technodorks like me, instructions need to be understood by the lowest common denominator.

Logically, then, you might think the best person to write instructions for technodorks like me is someone who knows every last detail about the product, how it was made, how it works Troy Tulowitzki Womens Jersey , what it does, and what its inside leg measurement is.

In other words, an expert. This could not be further from the truth.

Instructions should never be written by experts

Quite simply, experts know too much. Consequently they are very prone to making the mistake of assuming the reader knows a little bit about the subject matter already. To an expert, the fact that before you begin assembling the bookcase you need to align sections A, B and C with each other may be so blindingly obvious it's not even worth mentioning.

To someone like me it's not merely worth mentioning Mariano Rivera Womens Jersey , it's absolutely essential if I'm not to spend the next three hours wondering why on earth I can't find any bolt holes that line up. Equally, instructions should not be written by the sales people, the marketing executives, the guys in the lab, the production staff, or anyone else ? even you ? if there's a risk they might have become familiar with the subject matter. Familiarity can breed if not contempt Alex Rodriguez Womens Jersey , at least wrongful assumptions about the audience's existing knowledge.

Instruction writing must match your target audience

Wherever practical, instructions should be written by someone who knows as much as, but no more than, the audience. For any form of instructions to be followed by non-technical users, the writer should assume zero prior knowledge and the best way to ensure she does that, is if she doesn't have any prior knowledge herhimself.

Key tips for well-written instructions:

** Approach it with logic and common sense
** Don't assume any prior knowledge on reader's part
** Start right at the beginning of the process
** Use simple Mickey Mantle Womens Jersey , plain language in short sentences
** Use "active voice," not "passive voice" (e.g. "take the lid off now" rather than "the lid should be taken off at this point
** Keep each step separate, no matter how simple you think it is
** If you use illustrations, make sure they're clear and uncomplicated
** If using translations, get each language version 'reality checked? by a native speaker

Finally, you need to test the instructions on people who are genuinely typical of the target audience. And that means Babe Ruth Womens Jersey , preferably, people outside your organization. Someone in the next office may not have tried assembling the item before, but is still likely to have some prior knowledge.

Keep an open mind

Still following along the same lines, for any product to be used by ordinary folks in the street, try also to get the instructions written by someone from a totally unrelated department or even from outside your organization. No matter how thoroughly you know your product, a fresh outsider's view will often pick up on ways to improve the instructions--or even to improve the product itself.

There is nothing that will blacken the name of your product and your company faster than a customer like me not being able to put your product together easily. Although customers like me will get over it after taking a cold shower and asking the brainy next-door neighbor to interpret the instructions Derek Jeter Womens Jersey , we'll probably remember all those bad things next time we're shopping for the sort of products you sell. And we'll buy your competitor's.

We wonder how many of you might recognise this scenario? Although it happened with a male manager, it could apply to men or women. The manager we worked with had been promoted to a more senior role and was experiencing demands from all sides. He became increasingly tired, was working long hours and spending less time with his family. His overall energy dropped, anxiety levels increased, sleep was disrupted and concentration and focus diminished. He no longer took time to exercise, found himself snatching meals of dubious quality and kept himself going with constant fixes of coffee and Red Bull. Apart from the impact on him ? what do you think were the effects on his family and the people who worked for and with him?

Imagine what it was like working for him. How supportive was he as a manager? How clear was his direction and communication? Was he just seeing the errors and problems? Were his team Aaron Judge Jersey , and colleagues, starting to feel stressed because of his behaviours?

What about someone working in a customer facing role, who has had trouble getting to work, pressures at home, a sudden increase of customer complaints and problems? The pressure gets to them and they start to become irritable with colleagues ? and then with customers. What will that do to the colleagues and the business? The colleagues may be understanding for a while, but the longer it goes on Dellin Betances Jersey , the risk is that they catch the disease! Communication and team support disappear and morale goes down. Suppose it gets worse and our person feels they cannot face it and so take some time off. Now who bears the brunt of this? Oh, and what happens with the customers? What would it be like to visit this workplace? Imagine what you would see, hear and feel.

Stress rarely happens in isolation or to one individual. (Although it may feel that way!) When someone begins to get stressed there will be a ripple effect spreading out from them. Those closest feel the effect first! Whether it is the person at the top who cascades the problems down and through the organisation, a line-manager struggling to cope with their job (especially when promoted into it) or a person with loads of pressures in their non-work life ? they are . Cheap Jerseys Cheap Throwback Jerseys Wholesale Soccer Jerseys Cheap Wholesale NFL Football Jerseys Wholesale NBA Basketball Jerseys Wholesale Baseball Jerseys Cheap Jerseys China Cheap NFL Jerseys Wholesale Authentic College Jerseys Cheap Basketball Jerseys

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